AXA Travel Insurance
Reviews

"Roxanne provided us excellent personalized, efficient customer service to meet our needs on a short turnaround. Her quick correspondence over Direct Customer Review made the process easy to secure insurance for our group of over 100 travelers. I've come back to work with Roxanne at AXA Assistance multiple times and am appreciative of their services."

"I sincerely appreciate the time Zachary took walking me through everything. Zachary made a very confusing situation much more linear and less frightening. Thank you. "

"Consistently, better value over the years than other companies I have researched. Benefits were a good match for travel to Germany. Chat agent was helpful."

"Received a call tonight to review/confirm a change request made a few days ago. Agent was very helpful clarifying the request and ensuring all members in our party were covered. He was also very helpful explaining the claim process if we need to file a claim during our trip. This is our first time using AXA for travel medical insurance. Will be happy to update review upon our return home in October 2026"

"I reached out to AXA to ask about certain aspects of their travel insurance. Fortunately, I was connected to an agent. I had no idea about the important aspects involved in insuring an international trip for 9 people ranging in age from 2 years to 70! Roxanne explained the key facets of AXA's insurance plan. She furnished her direct-dial phone number, and though I called back 2 or 3 times before making a decision, she displayed angelic patience and impressed me with the breadth of her knowledge. On top of that, she was friendly and professional. I would definitely use her again!"

" I love you. I love you so much. Like, seriously, after this I want to meet you because I feel like you are one of the people who make me feel like I'm not just stuck in this country and nobody is going to help me do anything. You know what I mean? I love talking to you because it makes me feel okay, for a minute. I just want you to know that."

"Good coverage and easy to use website. I also called an agent and actually got a live person, who spoke excellent English within only a minute of waiting...and on a Saturday!"

"Website is straight forward and seems thorough in regard to coverage and circumstances, etc. "

" Roxanne A. provided us excellent personalized, efficient customer service to meet our needs on a short turnaround. Her quick correspondence over Direct Customer Review made the process easy to secure insurance for our group of over 100 travelers. I've come back to work with Roxanne A. at AXA Assistance multiple times and am appreciative of their services. "

"Easy to navigate website..clear and well designed web pages. Quick and reasonable pricing"

"This website was fairly easy to navigate and the process was painless. Hopefully it will continue to be easy if I have to make a claim. If I make a claim I will provide an update."

"easy and fast. 2 plans combined into 1 payment. I opted for the trip cancellation and travel medical plans. It was easier than trying to purchase than, plans on other sites. "

"You always make this an easy and transparent transaction."

"The experience was easy. I didn't have to read a thousand pages of legal detail to understand what was covered."

"The individuals on each team were easy to work with. Ideally all teams would have the same information (share my numerous emails and phone calls) with other teams so repetition wouldn't be necessary"

"Very knowledgeable agent, calm and professional voice, clear and patient explanation of the policy and benefits. He has given me a very good reason to turn to AXA again for my next insurance needs."

"I had to go to see a dentist when I was in Florence Italy. Tooth 19 had to be removed because it all of a sudden caused alot of pain. Also tooth 20 had started to give me discomfort during the flight to Italy. It was full of decay and the dentist found it necessary to treat it to avoid further complications and infection. AXA will reimburse me for the extraction but not for the tooth treatment 20 which was necessary . I wonder why I would not get reimbursed for this part."

"I will be submitting the claim for the lower back injury that required a CT scan while in Santiago Chile."

"I was in Italy where there was an impending national train strike scheduled for 9.5.25 and a national airport strike on 9.6.25. When I became aware of this I decided to cut my trip short and leave on 9.4.25 from Venice to avoid becoming stuck in our original destination of Bologna with no way to get to Rome on 9.5 for my flight on 9.6.25. I contacted AXA and was told that strikes are covered after 48 hours. The two combined strikes were not considered 48 hours. Considering that we went out of our way to avoid being stuck and having to make a major claim, I'm disappointed that I purchased a policy that has unfriendly rules for travelers who try to avoid disasters before they materialize. I will be more careful with my selection of insurance next time."

"Easy process to obtain and very helpful customer service to explain policy details. I did not make claim so I don’t know how well that would work"

"We have been using travel insurance for several years. It is comforting to us having the accessibility to get back home to the US should something happen. On our last trip to Bonaire I had to be evaluated after I fell while windsurfing. I called the AXA customer service for help with initiating a claim. This was the first time. Representative was very helpful and went link to start process. Thank you,"

" Very good, my friend. Look how lucky I am that I have met a person who has helped me with a lot of professionalism, experience, and wisdom. I thank you very much, and now I can rest easy. Well, thank you very much! It's a pleasure to have known you. Please continue to work there. I thought they were a pirate company because I ran into a young woman who didn't know about the service before speaking to you. But I now feel safer because I know it is with AXA, a company that I know and is very big in Europe. Thank you very much. You are very kind and experienced!"

" I'll need your name again, 'cause, man, I'll need to speak with your supervisor! Thank you, sir. Thank you, thank you, thank you very, very, very much. I have no words, even in Portuguese, to express my gratitude to you."

"I think you clarified everything so perfectly. You know when there's a gap between information and you just filled it. Now my brain is working, and it's making sense, so I appreciate it."