Travel Eye App
Get real-time alerts, plain-language guidance, and one-touch access to AXA Assistance, with easy download and setup in minutes.
Why The Travel Eye App Is Different
The Travel Eye App is developed by AXA Partners, drawing on real-time travel risk intelligence and years of experience supporting travelers through disruptions, both big and small. It uses the same category of alerting and support infrastructure trusted to help travelers on assignments worldwide, and it's included with your Explorer Elite plan.
Alerts are sourced from established travel risk intelligence providers, not a single news feed or airline status page, so what reaches you reflects a fuller picture of what's happening along your route.
Independent risk intelligence
Not tied to a single airline or news source
Built for real disruptions
Weather, transport, and safety conditions, not just headlines.
A real team, not a bot
Connect to the AXA Assistance team with a single tap.
Five Ways Travel Eye App Supports Your Trip
Real screenshots from the Travel Eye app, the same interface included with your Explorer Elite plan.
Real-Time Alerts
Alerts tied to your itinerary and monitored locations, sourced from established travel risk intelligence, not airline-specific data.
Filtered By Risk Levels
Every alert is tagged High, Medium, or Low risk, so you can tell what needs attention now from what's just useful to know.
Global Alert Browsing
Check conditions anywhere in the world, whether you're researching a future trip or staying informed while traveling.
One-Touch Support
Reach AXA Assistance team directly from the Travel Eye App app, no searching for a phone number during a stressful moment.
Location, On Your Terms
Choose Exact, City, or Region accuracy, or set locations manually. Change your preference in the app at any time.
See It For Yourself
If your trip is protected with Explorer Elite, download the Travel Eye App App and set up your trip in under two minutes.
How Does Travel Eye App Work?
Travel Eye app follows the natural progression of a travel disruption.
Alert
When an event may affect your itinerary, Travel Eye app can send a real-time alert based on information relevant to your trip. This may include weather-related disruptions, transport-related interruptions, evolving safety or security conditions, or other travel-relevant events that could impact your plans.
Guidance
An alert is one part of the picture. Travel Eye app may pair relevant updates with contextual guidance to help you understand how the situation may affect your journey and what options you may want to consider before deciding on your next steps.
Support
If you need assistance beyond the information provided, one-touch access can connect you with AXA Assistance. Instead of searching for contact details during a stressful situation, you can quickly reach the support you need.
Location Tracking Is Always Your Decision
Choose your accuracy
Set location sharing to Exact, City, or Region/State, whatever you're comfortable with.
Turn it off anytime
Prefer not to share your current location? Set locations manually instead, and switch back whenever you like.
Not constant surveillance
Travel Eye app monitors travel conditions along your route and destination, not your ongoing location or activity.
How Does Travel Eye App Fit Into Your Travel Protection Plan?
Travel Eye app is included with the Explorer Elite Travel Protection Plan, so there's no separate enrollment or additional service to sign up for. Once your trip is set up, Travel Eye app is available throughout your journey, helping you stay informed about events that may affect your itinerary and making it easier to access support when you need it.
While your travel protection plan helps protect you against covered losses, Travel Eye App app may help complement those benefits by:
Providing real-time travel information throughout your trip
Giving you access to assistance when you need it
Helping you navigate unexpected situations with greater confidence
Travel Eye is a non-insurance digital assistance app. Support is provided by the AXA Assistance team, which is separate from your travel insurance benefits. AXA Assistance cannot guarantee availability of these services in every location or under all circumstances.
Travel Eye App: Your Questions Answered
What is Travel Eye App?
Travel Eye app is a digital travel companion included with the Explorer Elite Travel Protection Plan. It helps you stay informed with real-time travel alerts, provides contextual guidance when your plans change, and offers quick access to AXA Assistance USA when additional support is needed. By bringing relevant information and assistance together in one place, Travel Eye app helps you navigate unexpected travel disruptions more easily.
Is Travel Eye App a type of travel insurance?
No. Travel Eye app is a non-insurance digital assistance app accessible with the Explorer Elite Travel Protection Plan. It provides real-time travel information and access to travel assistance services from AXA Assistance USA, but it is separate from the travel insurance benefits included in your plan. Travel insurance coverage is subject to the terms, conditions, limitations, and exclusions outlined in your plan document.
Does Travel Eye App track my location all the time?
No. Travel Eye app only uses your location if you choose to allow it. Location tracking is permission-based, so if you don't grant access or you turn location services off within the app, Travel Eye app will not track your location. You remain in control of when and how your location is shared.
Can I control when Travel Eye App uses my location?
Yes. You can choose whether to allow Travel Eye app to access your location, and you can change that preference at any time. If you disable location tracking in the app or through your device settings, Travel Eye app will stop using your location until you choose to enable it again.
What kind of alerts will I receive?
The Travel Eye app provides alerts that are relevant to the location you select, drawn from established travel risk intelligence sources rather than airline-specific data. Depending on your trip, these may include travel disruptions, weather-related events, and evolving safety or security developments that could affect your plans. Each alert is accompanied by contextual guidance to help you better understand what the update means for your journey.
How does Travel Eye App help when my plans change?
When the Travel Eye app identifies an event that may affect your trip, it can send a real-time alert along with information to help you understand the situation and what it could mean for your itinerary. If you need additional assistance, you can also use the Travel Eye app to quickly connect with the AXA Assistance team.
Why is Travel Eye App included with Explorer Elite?
Explorer Elite combines travel protection benefits with digital travel assistance to help support you before and during your trip. While your travel protection plan helps protect against unexpected events, Travel Eye app helps you stay informed with real-time updates and can provide convenient access to assistance when you need it.
How do I get Travel Eye App?
The Travel Eye app is included with the Explorer Elite Travel Protection Plan. Download the app, sign in, and set up your trip; it takes just a couple of minutes. Once that's done, you'll have access to Travel Eye app throughout your journey.
Disclaimer: The Travel Eye app is a non-insurance digital assistance app. Travel assistance services, including support access through Travel Eye app, are provided by AXA Assistance and are separate from the travel insurance benefits included in your plan. Travel insurance coverage is subject to the terms, conditions, limitations, and exclusions outlined in your plan document. AXA Assistance cannot guarantee the availability of assistance services everywhere or under all conditions, as there may be times when circumstances beyond AXA's control may affect its ability to provide services.
Travel Assistance Wherever, Whenever
Travel with confidence knowing AXA Travel Insurance is there to support you along the way. With decades of experience in travel assistance, AXA Travel Insurance helps travelers feel supported wherever they go. Licensed travel representatives are available 24/7 to assist with medical coordination, trip concerns, or any questions about your plan.
