File a Claim
Our team of experts are available to you for claims assistance. Wherever you are in the world, AXA Assistance USA is here to provide the claims service you request at the time you need it most.
Before you submit a claim
- Contact AXA Assistance USA for emergency medical and travel assistance including any prior arrangements for evacuations and medical repatriations
- In the event of theft or loss of property, contact the police or transportation carrier such as the airline immediately to obtain a filed report
- Check your policy documents to confirm your coverage details
- Review the claim form for supporting documentation required
- Contact AXA Assistance USA for any policy and claim questions
Submitting a claim
Claim forms are made available for all your claim needs. Please contact us to start the claim process and obtain a claim form:
Toll Free (855) 327.1442
Collect (312) 935.1719
How can I contact someone about my claim?
Call Toll Free (855) 327-1442
Collect (312) 935-1719
Download your claim forms below
Provides coverage for non-refundable payments and deposits made before your trip was cancelled due to a covered reason. This is a pre-departure benefit.
Provides coverage for non-refundable payments and deposits made before your trip was cancelled. Only available on the Platinum plan as an optional benefit. This is a pre-departure benefit.
Provides coverage for non-refundable trip cost in the event you cannot continue your trip due to a covered reason. This is a post-departure benefit.
Provides coverage for the unsed portion of pre-paid expenses, accommodations, meals, and transportation expenses if you experience a delay while traveling.
Provides coverage for emergency medical expenses resulting from an accidental injury or sickness incurred while on the trip.
Provides coverage if you suffer an injury resulting in loss of life or limb during a covered part of your trip.
Provides coverage if your baggage is delayed 24 hours on Silver and Gold and 12 hours on Platinum.
Provides coverage if your baggage or personal effects are lost, damaged or stolen during your trip.
Provides coverage if you rent a car while on your trip, and the car is damaged due to collision, theft, vandalism, windstorm, fire, hail, flood, or any cause not within your control while the car is in your possesion.