Frequently Asked Questions
What’s travel protection?
Do I need to purchase Travel Insurance when I have other insurance coverage? What’s the difference?
Doesn’t my credit card, homeowner's insurance, or health insurance give me the coverage I need when I'm traveling?
What’s a pre-existing medical condition?
Do I have to pay any deductibles?
Who is the insurance provider for the plans?
Do you have a glossary of travel insurance terms to help me understand my coverage?
Can I still purchase travel insurance if I have an existing medical condition?
What services are available for me prior to my trip?
Why are Trip Cancellation and Trip Interruption coverages important?
Will I get all of my money back if I cancel my trip?
What’s included under non-refundable costs?
Am I covered if the tour operator, airline or cruise line I am booked with discontinues operations or becomes bankrupt?
What if my flight is cancelled?
What happens if my bags don’t arrive at my destination when I do?
What if I no longer want to take my trip due to recent terrorist attacks?
If I need medical treatment while on my trip, will my medical bills be covered?
What happens if I need to make changes such as the trip cost or travel dates to a protection plan I have already purchased?
If I change my mind after purchasing the plan, can I get a refund?
Will I receive an insurance card to take with me after I purchase?
What will the 24/7 global assistance service do for me?