Security & Natural Disaster Evacuation is a benefit included in certain AXA Travel Protection plans that may provide access to coordinated evacuation assistance, subject to policy terms, conditions, and exclusions, when a covered security threat or natural disaster makes it unsafe to remain at your travel location.
When an eligible event occurs, AXA Travel Insurance reviews the situation and, if approved under the plan terms, coordinates transportation to a safer location or return home. Evacuation coordination is based on official advisories, local conditions, and available transportation options, and is subject to applicable benefit limits, terms, and exclusions.
~ AXA Travel Assistance Representative
When Does Security & Natural Disaster Evacuation Apply?
The Security & Natural Disaster Evacuation benefit generally applies when a traveler encounters a serious safety threat during a covered trip, and remaining in the area is no longer considered safe. This benefit may support coordinated evacuation to a secure location or return home for covered events, such as:
Political unrest, civil disturbance, or credible security threats
Natural disasters such as hurricanes, floods, earthquakes, or wildfires
Government-issued evacuation orders or major infrastructure disruptions
Conditions that make transportation, lodging, or essential services inaccessible
Situations where local emergency resources are limited or overwhelmed
To be eligible, the event must meet the plan’s covered criteria and be reviewed by the travel assistance provider. Once approved, transportation and related logistics may be coordinated according to the policy terms.
What Coverage Comes with Security & Natural Disaster Evacuation?
Security & Natural Disaster Evacuation may be available across AXA Travel Protection plans, with designated maximum benefit limits per person, per covered trip, subject to plan terms, conditions, and exclusions.
What Does Security & Natural Disaster Evacuation Include?
Receive coordinated assistance and evacuation support when a covered security threat or natural disaster makes your travel location unsafe.
Evacuation to a Safer Location
If political unrest, civil disturbance, or a natural disaster results in unsafe conditions, this benefit may help coordinate transportation to a designated safe area, subject to policy terms, conditions, and exclusions.
Return Transportation
If it becomes unsafe to remain in your destination, this benefit may include coordination of transportation to your home or another secure country. Travel is arranged using the most appropriate and practical options available at the time.
Safe-Route Planning & Logistics
Specialized assistance teams help identify viable routes, schedule evacuation timing, and manage key travel logistics using real-time data and official guidance.
Emergency Assistance & Coordination Services
You may have access to 24/7 security and travel assistance, which may work with local authorities and response teams to coordinate evacuation, subject to availability, policy terms, and travel protection plan selected.
Security & Natural Disaster Evacuation benefits are available subject to the policy’s terms, conditions, and exclusions.
Common Exclusions in Security & Natural Disaster Evacuation
While the Security & Natural Disaster Evacuation benefit can provide important assistance during emergencies, certain situations are typically not eligible under the travel protection plan:
Voluntary Evacuations
This benefit does not apply if you choose to leave an area without an official advisory, government order, or a covered security or natural disaster event. It is intended for emergencies that require coordinated evacuation support.
Non-Covered Events
Situations not explicitly listed in your plan documents, such as minor disruptions, localized issues, or events not classified as emergencies, are excluded from coverage.
Pre-Existing Conditions or Known Risks
Events that were foreseeable, ongoing, or widely known before your travel protection plan was purchased are generally not eligible for evacuation assistance.
Personal Expenses
Costs such as meals, incidental charges, or lodging are typically not covered. While located at a designated safe haven, travelers are responsible for their own living and transportation expenses
How to File for Security & Natural Disaster Evacuation
If you face a covered security threat or natural disaster during your trip, follow these steps to request evacuation coordination and support:
Contact the Travel Assistance Team Immediately
Call the 24/7 travel assistance number listed on your AXA Travel Protection plan. Prompt contact is essential, as evacuation must be coordinated and approved by the travel assistance provider.
Provide Trip and Location Details
Share your current location, the nature of the event, and any official advisories received. This information helps determine if the event meets the covered criteria.
Follow Guidance from the Assistance Provider
The team will review the event, assess eligibility under your travel protection plan, and advise on next steps. They may coordinate transportation, identify safer routes, or direct you to a secure location.
Keep Relevant Documentation
Retain any government advisories, transportation receipts, or communication records. These may be helpful if further documentation is required after evacuation coordination.
Complete Any Required Claim Forms
If your situation involves additional reimbursement or documentation, submit the appropriate forms with supporting materials as outlined in your policy.
Need to Ensure You Are Covered for Security & Natural Disaster Evacuation?
AXA’s Security & Natural Disaster Evacuation benefit may provide access to evacuation coordination, secure transport, and 24/7 guidance if covered threats or disasters impact your trip, subject to policy terms, conditions, and exclusions.
Disclaimer: This material is for informational purposes only and does not constitute a contract. Coverage availability, limits, and requirements vary by plan and jurisdiction.
FAQs About Security & Natural Disaster Evacuation
Is there a time limit for Political or Security Evacuation?
Yes. A Political or Security Evacuation must occur within 14 days of the qualifying political or security event. Evacuation arrangements are made using the most appropriate, practical, and economical transportation methods available, consistent with the traveler’s health and safety and subject to plan approval.
Who can access Security & Natural Disaster Evacuation services?
Security & Natural Disaster Evacuation services are available to travelers who are covered under an AXA Travel Protection plan that includes this benefit. Eligibility is determined by the plan’s terms, conditions, and applicable coverage limits. To qualify, the traveler must be affected by a covered event, such as a natural disaster or security-related threat, that makes it unsafe to continue the trip as planned.
Access to this benefit is coordinated through AXA’s licensed travel assistance team, which reviews the circumstances of the event and confirms eligibility under the policy. Evacuation support is arranged based on official advisories, local conditions, available transportation options, and overall safety considerations. The benefit applies while traveling away from your primary residence and remains subject to verification and plan-specific requirements.
Are countries with U.S. State Department Level 4 advisories covered?
Evacuation benefits generally do not apply if a traveler enters a country after a U.S. State Department Level 4 or higher travel advisory has been issued. These advisories may relate to armed conflict, civil unrest, high crime risk, natural disasters, or outbreaks of contagious diseases.
Where can I be transported after a Natural Disaster Evacuation?
After evacuation and when conditions allow, one-way economy transportation and related costs may be provided to one of two locations, subject to plan terms and approval. Travelers may be transported either back to their original point of trip departure or to the nearest place of safety, as determined by the travel assistance provider based on local conditions, transportation availability, and overall safety considerations.
How does evacuation coordination differ from emergency medical evacuation?
These two benefits serve different purposes and are activated under different conditions. Security & Natural Disaster Evacuation is designed to assist travelers during covered safety threats such as hurricanes, wildfires, or civil unrest, when it is no longer safe to remain in the area. The focus is on non-medical relocation to a secure location or to the traveler’s home.
Emergency Medical Evacuation, on the other hand, is intended for situations where a traveler suffers a serious illness or injury and needs medically necessary transport to the nearest appropriate medical facility. It involves coordination with medical professionals and may include air or ground ambulance services. Both benefits are part of the broader travel protection plan but are handled independently based on the nature of the emergency.
How quickly can evacuation be arranged during a covered event?
The timing of an evacuation depends on several factors, including the type of event, transportation availability, local infrastructure, and safety conditions. AXA’s travel assistance team works to coordinate evacuation as efficiently as possible, always prioritizing traveler safety and logistical feasibility.
Coordination may include evaluating potential routes, working with local authorities, and identifying appropriate transportation options. While the intent is to assist promptly, delays can occur due to weather conditions, infrastructure damage, or regional restrictions. Travelers receive step-by-step guidance, and all arrangements are made in line with the benefit’s terms and current conditions.
Will natural disaster evacuation arrangements affect my other plan benefits?
Evacuation arrangements under the Security & Natural Disaster Evacuation benefit do not replace or override other benefits in your AXA Travel Protection plan. Each benefit, such as trip interruption, emergency medical evacuation, or travel delay, has its own eligibility rules, coverage limits, and coordination process.
However, if multiple benefits apply to the same event, the travel assistance provider may coordinate efforts to avoid duplication and ensure the most appropriate support is delivered. For example, if you are relocated under the evacuation benefit and also miss pre-paid travel arrangements, trip interruption coverage may be available for reimbursable costs, subject to plan terms. All benefits are reviewed individually based on your specific situation and the applicable sections of your policy.
Are family members or companions included in evacuation support?
Evacuation coordination is primarily intended for the traveler named on the AXA Travel Protection plan. If family members or companions are traveling together, the travel assistance provider may help coordinate support for them as well, provided each individual has their own travel insurance plan that includes the Security & Natural Disaster Evacuation benefit.
Any inclusion of additional travelers is evaluated on a case-by-case basis. Factors such as their relationship to the covered traveler, eligibility under their own plans, safety conditions, and available resources are considered. All coordination efforts are based on practicality and the specifics of each situation.
Does the benefit cover return to the original trip destination?
The Security & Natural Disaster Evacuation benefit is designed to coordinate relocation to a safer location or home when conditions at the original destination are no longer safe. Returning to the original trip destination may be considered only after conditions have improved and the travel assistance provider determines it is appropriate and feasible.
This benefit focuses on emergency relocation rather than resuming planned travel activities. Any decisions regarding return travel are guided by official advisories, the status of local infrastructure, and the provisions outlined in the travel protection plan.
What types of natural disasters qualify for this benefit?
Natural disasters such as hurricanes, floods, earthquakes, wildfires, and other large-scale environmental events may qualify for Security & Natural Disaster Evacuation, provided the situation meets the criteria defined in the travel protection plan.
To be eligible, the event must result in unsafe conditions that prevent continued travel and require coordinated relocation. Minor weather issues or localized disruptions are generally excluded. Each situation is evaluated by the travel assistance provider based on official advisories, safety risks, and plan-specific definitions.
Can this benefit be used if the local infrastructure is partially functional?
The Security & Natural Disaster Evacuation benefit may apply when conditions substantially limit safe travel or access to essential services. Partial availability of transportation, communication, or lodging does not automatically prevent eligibility.
The travel assistance provider evaluates each situation based on the severity of disruptions, the availability of safe alternatives, and any official advisories. Evacuation is coordinated when relocation is justified by significant safety concerns and supported by plan terms and real-time assessments.
How are evacuation destinations determined?
The Security & Natural Disaster Evacuation benefit may apply when conditions substantially limit safe travel or access to essential services. Partial availability of transportation, communication, or lodging does not automatically prevent eligibility.
Evacuation destinations are identified based on safety, accessibility, and logistical feasibility. AXA’s travel assistance provider collaborates with local authorities, security specialists, and transportation partners to identify secure, appropriate locations.
Possible destinations may include nearby cities, designated evacuation shelters, or the traveler’s home country, depending on the nature of the event, travel conditions, and the terms of the plan. The priority is to reduce risk while ensuring the destination is reachable and appropriate under the circumstances.
What documentation is needed when requesting evacuation?
Travelers should be prepared to share specific details about their location, the nature of the event, and any official advisories received. Supporting documentation may include government-issued warnings, verified news reports, or evidence of transportation or infrastructure disruptions.
This information helps the travel assistance provider assess the situation and determine if it qualifies under the plan's covered events. Retaining communication records, receipts, and relevant documentation may also support any reimbursement requests submitted after evacuation coordination.
Travel Assistance Wherever, Whenever
Travel with confidence knowing AXA Travel Insurance is there to support you along the way. With decades of experience in travel assistance, AXA Travel Insurance helps travelers feel supported wherever they go. Licensed travel representatives are available 24/7 to assist with medical coordination, trip concerns, or any questions about your plan.
