Download Your Claim Form
Select your plan type below to find the correct forms and instructions
You can also claim directly or check the status of an existing claim at our claims administrators' 24/7 self-service portals:
| For Explorer Single-Trip Plans, and Gold/Silver/Bronze/Platinum Plans | cbpconnect.com |
| For Explorer Annual Multi-Trip Plans | sedgwick.com |
Our dedicated claims team is here to guide you through every step of the process. Whether you purchased a Single-Trip or Annual Multi-Trip plan, our experts are available to assist with your claim. If you are not a U.S. Resident, please refer to your travel documents for the appropriate contact details.
How can I contact someone about my claim?
Before you submit a claim
Contact AXA USA for emergency medical and travel assistance including any prior arrangements for evacuations and medical repatriations. In the event of theft or loss of property, contact the police or transportation carrier such as the airline immediately to obtain a filed report
- Check your policy documents to confirm your coverage details
- Review the claim form for supporting documentation required
- Contact AXA USA for any policy and claim questions
One Portal For Your Travel Needs
Stay connected and supported with My Trip Companion.
Get real-time travel alerts, schedule a telehealth visit, and file a claim directly on your mobile device.
Travel Assistance Wherever, Whenever
Travel with confidence knowing AXA Travel Insurance is there to support you along the way. With decades of experience in travel assistance, AXA Travel Insurance helps travelers feel supported wherever they go. Licensed travel representatives are available 24/7 to assist with medical coordination, trip concerns, or any questions about your plan.
