Middle East Crisis
⚠️ Important Information : Safety and Travel Itinerary
We are aware that the recent events in the Middle East have created significant disruptions for many travelers. We want to ensure that you have the necessary information and support regarding your AXA insurance policy.
Any insurance policy purchased after February 28 for travel to an officially affected or restricted area will not be eligible for coverage.
Exceptional AXA Schengen measures
AXA and United States Fire Insurance Company are closely monitoring developments regarding the conflict in the Middle East, which began February 28, 2026. This is a concerning and evolving situation for people throughout the Middle East region and around the world. Our highest concern is the safety and well-being of our policy holders.
The majority of our travel protection plan designs exclude coverage for losses resulting from hostilities between nations and acts of war. However, coverage may vary depending on your specific travel protection plan, so we encourage you to review your policy documents for details on how your coverage may apply.
If you are currently in the Middle East and impacted by the conflict, we encourage you to reach out to your us. AXA understands the nature of your situation and are here to provide assistance. Our ultimate goal is to help our customers navigate through this very serious situation.
We will continue to provide updates as the situation evolves.
Recommendations
Regularly check the travel advisories issued by the Ministry of Foreign Affairs (or equivalent governmental authority) in your country of residence.
Consider postponing or adjusting your travel plans if the security situation
along your route requires it.
Carrier contact: Please reach out to your airline or travel agency to learn about any specific assistance measures they may be able to provide.
How to contact us
Our customer service team is at your full disposal.
Visit our Contact us page to get in touch.
In case of emergency, please contact our medical assistance team!