If a covered travel delay prevents you from returning home on schedule, the Pet Kennel benefit may reimburse eligible boarding fees for the extra days your pet stays at a licensed facility. This coverage is designed to help with unexpected costs that occur when travel plans change, and your pet needs continued care. By covering eligible expenses outlined in your travel protection plan, this benefit supports travelers in managing delays without having to arrange last-minute boarding extensions entirely out of pocket.

No, the Pet Kennel benefit does not apply automatically. It only applies if the delay is a covered event under your travel protection plan and directly causes your pet to remain at a licensed boarding facility longer than planned. To be eligible for reimbursement, you must provide documentation of the delay and receipts for the additional boarding charges. Once submitted, your claim will be reviewed in accordance with the plan’s terms and conditions. Review your plan documents to understand which types of delays are covered.

To qualify for the Pet Kennel benefit, your pet must be housed in a licensed commercial kennel or boarding facility during your covered trip. The benefit does not apply if your pet is cared for by friends, family, in-home sitters, or unlicensed providers. Licensed facilities typically provide the necessary documentation, such as invoices and stay records. This documentation is required to verify claims and determine eligibility for reimbursement under your travel protection plan, subject to the plan’s terms and conditions.

Travel delays must be covered events as defined in your travel protection plan. Examples may include flight cancellations, significant delays, missed connections, or severe weather that prevents your scheduled return. If such an event extends your trip and your pet remains longer at a licensed boarding facility, you may be eligible for reimbursement of those additional fees. Because different travel insurance plans may outline covered delays differently, it’s important to review your policy to confirm what applies to your situation.

Reimbursement is based on the Pet Kennel benefit limit in your travel protection plan and the verified cost of additional boarding days. Only extra days resulting from a covered delay are considered. To estimate potential reimbursement, check your plan’s stated maximum and compare it to your kennel’s daily rate. Claims are reviewed based on actual, itemized expenses provided by the licensed facility, and reimbursement cannot exceed the limit defined in your plan.

Let the kennel know that your travel protection plan includes a Pet Kennel benefit that may reimburse extended boarding fees due to covered delays. Share your scheduled pickup date and provide an emergency contact in case your return is affected. Request that the facility keep detailed records and provide receipts or written confirmation of any extended stay. Clear communication with the kennel can help support a reimbursement claim if your trip is unexpectedly extended.

If your pet’s boarding rate changes due to weekends, holidays, or peak-season pricing, you may submit a claim for the extra charges tied to the extended stay. Reimbursement depends on itemized receipts and AXA’s verification, up to your plan’s Pet Kennel benefit limit. Ask the kennel to separate standard and extended-stay fees on the invoice to support your claim.

Pet Kennel Coverage only reimburses boarding extensions caused by covered travel delays , not personal scheduling conflicts, optional trip changes, or convenience-based decisions. If you choose to extend your trip voluntarily or adjust your return for non-covered reasons, those additional kennel fees won’t qualify. The benefit is designed specifically for unavoidable disruptions that impact your ability to return as planned. Travelers should keep records of the official delay notification from airlines or carriers, as this documentation demonstrates that the extended stay was a direct result of a covered travel-related issue.

Claims should be submitted as soon as possible after your trip to ensure smooth processing. While AXA Travel Insurance provides a reasonable window to file, delaying unnecessarily may make gathering documents more difficult, especially if the kennel or airline archives records.

Travelers should upload receipts, delay confirmations, and original agreements promptly through the claims portal. Filing sooner allows representatives to request any missing information early, reducing the chance of delays in reimbursement. Checking your plan for the specific claim-filing timeframe ensures you remain within the allowed submission period.