AXA Assistance USA Terms and Conditions of Use
Purchase Terms & Conditions
By agreeing to our Terms and Conditions you confirm that you are at least 19 years of age. If you are purchasing the travel protection plan for an individual under the age of 19, you hereby confirm that you are his/her parent or legal guardian or other responsible adult.
This website includes descriptions of the benefits available for a travel protection plan. Travel plans contain insured and non-insured services. Insured benefits and non-insured services are subject to benefit reductions, limitations, exclusions and termination provisions. Full details of insured benefits are contained in the plan document which will be emailed to the address you provided. Full details of non-insured assistance services are included in the plan document. For additional information about plan limitations or to request to receive your plan documents by mail, please visit our Contact Us page.
Your satisfaction is important to us.
If you are not satisfied for any reason or wish to make changes or cancel your travel protection plan, please notify AXA Assistance USA as soon as possible. In the event of a plan cancellation, we will refund any unearned plan cost to you within 10 days of the cancellation request or according to the terms of your plan document.
If you have any questions, comments or concerns about the use of this site, the products and services offered or your experience with us, please contact us at TravelPlan@AXAtravelinsurance.com.
Due to U.S. or other applicable trade or economic sanctions, laws, regulations and/or other reasons, AXA Assistance USA** does not provide travel protection plans for travel to the following countries: Afghanistan, Burundi, Central African Republic, Chad, Congo, Crimea/Sevastopol, Eritrea, Guinea, Iran, Iraq, Lebanon, Liberia, Libya, Mali, Niger, North Korea, Pakistan, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Venezuela and Yemen. Accordingly, no services will be provided, including, but not limited to, the payment of any claims, in connection with travel to these countries. Should new sanctions be imposed that prohibit AXA Assistance USA from covering travel to any additional countries, travel to such countries shall be excluded from this coverage.
Please note that if you are purchasing this travel protection plan for travel to Cuba, your policy will be valid only if you are traveling to Cuba under the authority of a specific license issued to you, or general license published by, the Office of Foreign Assets Control (OFAC) and your travel comports with such authorization. AXA Assistance USA**will require proof that an applicable OFAC specific or general license authorized your travel to Cuba, as well as a description of the reason for travel, at the time of claim submission and may require additional documentation in order to satisfy compliance with U.S. economic sanctions. If required proof or other requested documentation is not provided, your claim payment may be delayed or denied. All claims must be for services related to the permissible reason for travel to Cuba. For additional information about OFAC’s Cuba sanctions, please visit: https://www.treasury.gov/resource-center/sanctions/Programs/Pages/cuba.aspx
All of the content in the Site is made available only for your personal, lawful, non-commercial use in connection with seeking insurance. Use of the Site by a competitor company or other non-consumer third party is prohibited, unless expressly permitted by AXA Assistance USA.
Except as expressly mandated by law, you may not, without our prior written permission: (i) link from another website to the Site; (ii) post, transmit, copy, modify, create derivative works from, distribute, sell, or republish anything you obtain or download from the Site; or (iii) engage in systematic retrieval of data or other content from the Site.
Copyrights and trademarks
Our products and services
The information and materials provided in the Site are intended for general reference only, and may not describe all of the terms, conditions, and exceptions applicable to AXA Assistance USA's products and services. All coverages are subject to the terms and conditions of the travel protection plans issued. Coverages and their availability may vary by state and your individual circumstances, and additional minimum coverage limits may be required in your state. The products and services offered in the Site are only available in the jurisdictions in which AXA Assistance USA is properly licensed.
Privacy and passwords
Some portions of the Site are protected and may only be accessed via a link provided by our agents or business partners and may require a user identification code ("User ID") and password for access. Unauthorized access or use of such portions of the Site is prohibited. You agree that you will notify AXA Assistance USA immediately if you believe that an unauthorized third party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred. For your protection, if AXA Assistance USA believes that any unauthorized access may occur or has occurred, AXA Assistance USA may terminate such access without prior notice to you. You also agree that AXA Assistance USA is permitted to act upon any instructions received using your User ID and password and to consider such instructions as authorized by you.
Disclaimer of warranties
All information, products, content and other materials in the Site, accessible from the Site, or in a Third-Party Site are provided "as is" and without warranties or representations of any kind, either express or implied. This means that AXA Assistance USA expressly disclaims all warranties, express or implied, including without limitation the warranties of title and non-infringement and the implied warranties of merchantability and fitness for a particular purpose. In addition, AXA Assistance USA does not represent or warrant that: (i) the operation of the Site will be error-free or uninterrupted; (ii) defects will be corrected; (iii) the Site, any emails sent by AXA Assistance USA, or the server that makes the Site available are free of viruses or other harmful devices; (iv) the Site will be available to you or that you will qualify for products or services offered; (v) the materials in the Site will be accurate as of any particular date; or (vi) the products or services offered through the Site are available outside of the United States or in jurisdictions in which AXA Assistance USA is not properly licensed.
If you are in a state that does not allow a disclaimer of implied warranties, the above disclaimer or a portion of it may not apply to you.
Limitation of liability
AXA Assistance USA shall not be liable for any loss, damage, injury, or claim, nor any special, indirect, incidental, consequential, exemplary or punitive damages of any kind, whether such action is based in tort, contract, negligence, strict liability, or otherwise and even if AXA Assistance USA has been advised of the possibility of such damages, which arises out of or relates in any way to: (i) the Site, materials in the Site, or the inability to use the Site; (ii) any Third-Party Site, materials in any Third-Party Site, or the inability to use any Third-Party Site; (iii) any defect, omission, error, interruption, delay, or computer virus; or, (iv) except as a result of AXA Assistance USA's gross negligence or intentional actions, the unauthorized alteration of or access to your transmissions or personal data.
If you are in a state that does not allow the limitation of liability for certain damages, the above limitation of liability or a portion of it may not apply to you. However, you agree in any event that AXA Assistance USA's total liability for all damages, losses, injuries, or claims of any kind or nature shall be limited to the amount you have paid for products or services available through the Site.
Jurisdiction, enforceability, and termination