Travel eye
Why Real-Time Travel Support Matters?
When something changes during a trip, the biggest challenge isn't always the disruption itself. It's figuring out what's happening and what to do next. Important updates can come from different sources, whether it's a weather service, local authorities, or global news sources, leaving you to piece together information while you're already on the move.
Travel Eye makes that easier.
Included with the Explorer Elite Travel Protection Plan, Travel Eye can provide real-time alerts, drawn from established travel risk intelligence sources, for events that may affect your itinerary, along with contextual guidance to help you understand what those updates could mean for your plans. And when an alert isn't enough, one-touch access to AXA Assistance USA makes it easier to connect with travel assistance without searching for contact details or navigating multiple steps.
From departure to your return home, Travel Eye helps keep relevant information, practical guidance, and support within easy reach, so you can spend less time tracking down updates and more time focusing on your journey.
How Travel Eye Helps Throughout Your Journey
Travel Eye brings together real-time information, practical guidance, and direct access to support, helping you stay informed from departure through your return home. Instead of relying on multiple sources to understand what's happening, Travel Eye keeps the information you need within easy reach, making it easier to respond when your plans change.
Stay Informed
Travel Eye can provide real-time alerts for events that may affect your itinerary, including travel disruptions along your route, weather-related developments, and other travel-relevant developments. Instead of relying on multiple sources to stay informed, you'll receive updates that are relevant to your journey, helping you respond more quickly when plans change.
Understand What Your Alert Means
An alert is most valuable when you know how it could affect your trip. Along with real-time updates, Travel Eye can provide contextual guidance to help you understand what the situation means and what your next steps may be. Whether you're considering alternative travel arrangements or responding to changing local conditions, the goal is to help you make more informed decisions.
Connect with Support When You Need It
Some situations require more than information alone. When additional assistance is needed, one-touch access can connect you with AXA Assistance USA, making it easier to reach support without searching for contact details or navigating multiple menus during an already stressful situation.
Keep Everything in One Place
Travel Eye brings your alerts, guidance, and support access together in one place, so you don't have to switch between different apps or information sources to keep track of what's happening during your trip.
How Does Travel Eye Work?
Travel Eye follows the natural progression of a travel disruption. First, it helps you stay aware of what's happening. Then, it can provide guidance to help you understand what the update means for your trip. And if you need additional assistance, it makes it easier to connect with AXA Assistance USA.
Alert
When an event may affect your itinerary, Travel Eye can send a real-time alert based on information relevant to your trip. This may include weather-related disruptions, transport-related interruptions, evolving safety or security conditions, or other travel-relevant events that could impact your plans.
Guidance
An alert is one part of the picture. Travel Eye may pair relevant updates with contextual guidance to help you understand how the situation may affect your journey and what options you may want to consider before deciding on your next steps.
Support
If you need assistance beyond the information provided, one-touch access can connect you with AXA Assistance USA. Instead of searching for contact details during a stressful situation, you can quickly reach the support you need.
How Does Travel Eye Fit Into Your Travel Protection Plan?
Travel Eye is included with the Explorer Elite Travel Protection Plan, so there's no separate enrollment or additional service to sign up for. Once your trip is set up, Travel Eye is available throughout your journey, helping you stay informed about events that may affect your itinerary and making it easier to access support when you need it.
While your travel protection plan helps protect you against covered losses, Travel Eye may help complement those benefits by providing real-time travel information and access to assistance during your trip. Together, they help you navigate unexpected situations with greater confidence.
Travel Eye is a non-insurance digital assistance app. Travel assistance services, including support access through Travel Eye, are provided by AXA Assistance USA, Inc. and are separate from the travel insurance benefits included in your plan.
AXA Assistance cannot guarantee the availability of assistance services everywhere or under all conditions, as there may be times when circumstances beyond AXA's control may affect its ability to provide services.
When Travel Eye Can Make a Difference
Every trip is different, but unexpected changes can happen whether you're traveling for business, taking a family vacation, or exploring somewhere new. Travel Eye helps by keeping you informed and making it easier to access support when you need it most.
When Your Plans Change Unexpectedly
Travel disruptions, weather events, and other travel-related developments can quickly affect your itinerary. Real-time alerts help you stay aware of those changes as they happen, giving you more time to understand your options and adjust your plans if needed.
When You're in an Unfamiliar Destination
Being somewhere new can make it harder to understand how local events may affect your trip. Contextual guidance helps put important updates into perspective, so you can make more informed decisions without relying on multiple sources.
When You Need Additional Support
Sometimes information alone isn't enough. When you need further assistance, one-touch access makes it easier to connect with AXA Assistance USA, helping you reach support without spending valuable time searching for contact information.
Travel Eye: Your Questions Answered
What is Travel Eye?
Travel Eye is a digital travel companion included with the Explorer Elite Travel Protection Plan. It helps you stay informed with real-time travel alerts, provides contextual guidance when your plans change, and offers quick access to AXA Assistance USA when additional support is needed. By bringing relevant information and assistance together in one place, Travel Eye helps you navigate unexpected travel disruptions more easily.
Is Travel Eye a type of travel insurance?
No. Travel Eye is a non-insurance digital assistance app accessible with the Explorer Elite Travel Protection Plan. It provides real-time travel information and access to travel assistance services from AXA Assistance USA, but it is separate from the travel insurance benefits included in your plan. Travel insurance coverage is subject to the terms, conditions, limitations, and exclusions outlined in your plan document.
Does Travel Eye track my location all the time?
No. Travel Eye only uses your location if you choose to allow it. Location tracking is permission-based, so if you don't grant access or you turn location services off within the app, Travel Eye will not track your location. You remain in control of when and how your location is shared.
Can I control when Travel Eye uses my location?
Yes. You can choose whether to allow Travel Eye to access your location, and you can change that preference at any time. If you disable location tracking in the app or through your device settings, Travel Eye will stop using your location until you choose to enable it again.
What kind of alerts will I receive?
Travel Eye provides alerts that are relevant to the location you select, drawn from established travel risk intelligence sources rather than airline-specific data. Depending on your trip, these may include travel disruptions, weather-related events, and evolving safety or security developments that could affect your plans. Each alert is accompanied by contextual guidance to help you better understand what the update means for your journey.
How does Travel Eye help when my plans change?
When Travel Eye identifies an event that may affect your trip, it can send a real-time alert along with information to help you understand the situation and what it could mean for your itinerary. If you need additional assistance, you can also use Travel Eye to quickly connect with AXA Assistance USA.
Why is Travel Eye included with Explorer Elite?
Explorer Elite combines travel protection benefits with digital travel assistance to help support you before and during your trip. While your travel protection plan helps protect against unexpected events, Travel Eye helps you stay informed with real-time updates and can provide convenient access to assistance when you need it.
How do I get Travel Eye?
Travel Eye is included with the Explorer Elite Travel Protection Plan. Once your trip is set up, you'll have access to the app throughout your journey.
Travel Assistance Wherever, Whenever
Travel with confidence knowing AXA Travel Insurance is there to support you along the way. With decades of experience in travel assistance, AXA Travel Insurance helps travelers feel supported wherever they go. Licensed travel representatives are available 24/7 to assist with medical coordination, trip concerns, or any questions about your plan.